When Water Strikes Your Business
On January 11th at 3:30 a.m., within 50 minutes of receiving the call, SERVPRO of Bordentown/Pemberton crews arrived to a four story hotel to find that the sprinkler system malfunctioned in the void space between the fourth floor and hotel roof, causing a flood through four stories of an extended stay hotel. Sixteen rooms, 4 floors of hallways, attic space, a gym and public bathrooms were affected. SERVPRO of Bordentown/Pemberton immediately got to work, abating the situation and began the restoration process. Production Crews, led by our experienced and dedicated Crew Chiefs, quickly and efficiently began to extract water, place equipment and contain the loss to minimize the impact on hotel operations.
Within 5 hours, the entire SERVPRO of Bordentown/Pemberton Production Staff was on-site and within 48 hours of the initial notification of the loss, upwards of 25 staff were onsite by bringing in SERVPRO employees from other franchises to assist in this large commercial loss. By applying proper drying techniques and demolition as needed, the affected spaces were quickly worked in order to minimize exposure and limiting the potential for mold growth, avoiding further damage.
SERVPRO of Bordentown/Pemberton’s Project Management staff was able to efficiently work with hotel management and regional engineering staff to determine the unique specific needs of the hotel in order to limit loss of revenue from rentable rooms as well as maintaining a positive customer service experience for their guests by working neatly in the common areas and quietly as to not interrupt the guest experience.
SERVPRO of Bordentown/Pemberton was able to turn the rooms back to the hotel management for rebuilding within 7 calendar days and received “Perfect 10’s” for this commercial loss.
SERVPRO of Bordentown/Pemberton’s professional staff can help mitigate water damage and help you get your business back to preloss condition. We are Faster to the Disaster! Contact our offices for fast, efficient service at (609)894-8555 or visit us on the web at www.SERVPROBordentownPemberton.com.